CONTACT US

We're Here to Help

Have a question about a product, your order, shipping, returns or payment? Our customer support team will be happy to assist you.

Customer Support

Email: customerservice@vip-heze.com

Response Time

We aim to respond within 1 business day.

During weekends, public holidays or unusually busy periods, responses may take a little longer.

Contacting Us About an Existing Order

To help us assist you more quickly, please include:

• Your order number
• The email address used to place your order
• A brief description of your question or concern
• Clear photos if your inquiry involves a damaged, defective or incorrect item

Please do not send your full credit card number, security code or payment password by email.

Order Tracking

If your order has shipped, please check the tracking information provided in your shipping confirmation email or visit our Track Your Order page.

Returns & Refunds

If you need to request a return or have received a damaged, defective or incorrect product, please contact us before returning the item.

For complete information, please review our Returns & Refunds Policy.

Decorauraco

We're here to help from the moment you choose a piece to the moment it reaches your home.