SHIPPING POLICY
SHIPPING POLICY
Thank you for shopping with Decorauraco. We want your order experience to be clear from the moment you place your order until your piece arrives at your home.
This Shipping Policy explains our order processing, estimated delivery times, tracking, international shipping, and what to do if there is an issue with your delivery.
By placing an order through the Decorauraco website, you agree to the terms outlined below.
1. ORDER PROCESSING
Each order is carefully prepared, checked, and packed before shipment.
Estimated Processing Time: 3–5 business days
Processing time begins after your order has been successfully placed and payment has been confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that tracking information may take approximately 1–3 business days to update after your shipping confirmation has been sent.
Orders may require additional processing time if:
- The shipping address is incomplete or incorrect
- Payment verification is required
- An item requires additional preparation
- We are experiencing unusually high order volume
- A public holiday or other unforeseen event affects processing
If additional information is required to process your order, our customer support team will contact you by email.
If you do not receive an order confirmation email after placing your order, please contact us at:
2. WHERE ORDERS SHIP FROM
Decorauraco works with production and fulfillment partners in multiple regions to help prepare and deliver our collections.
Depending on the product, availability, and delivery destination, your order may be fulfilled from different facilities within our international production and fulfillment network.
As a result, some orders may be shipped internationally.
If your order contains multiple items, they may occasionally be shipped separately and arrive in more than one package. When available, separate tracking information will be provided for each shipment.
3. ESTIMATED SHIPPING TIMES
Shipping time begins once your order has been dispatched and does not include the 3–5 business day processing period.
Estimated delivery times are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 7–10 business days |
| Canada & Europe | 8–12 business days |
| Australia & New Zealand | 8–12 business days |
| Mexico, Central America & South America | 10–15 business days |
| Middle East | 10–15 business days |
| Other International Destinations | 10–20 business days |
For most U.S. orders, the estimated total time from order placement to delivery is approximately:
10–15 business days
Delivery times are estimates rather than guarantees.
Occasional delays may occur due to circumstances outside our reasonable control, including customs inspections, severe weather, public holidays, carrier disruptions, remote delivery locations, or unusually high shipping volumes.
We appreciate your patience if your shipment experiences an unexpected delay.
4. SHIPPING COSTS
Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.
If your order qualifies for a free-shipping promotion, the applicable offer will automatically be reflected at checkout.
Shipping promotions, minimum-order requirements, and eligible destinations may vary from time to time.
The shipping amount displayed during checkout will be the applicable shipping charge for your order.
5. ORDER TRACKING
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Tracking updates are controlled by the shipping carrier and may occasionally take several business days to appear or update.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so our team can assist you more quickly.
6. DELIVERY DELAYS
Although most orders arrive within the estimated delivery window, occasional delays can occur.
Possible causes include:
- Severe weather
- Customs processing
- Public holidays
- Carrier service disruptions
- High seasonal shipping volume
- Remote delivery locations
- Incorrect or incomplete shipping information
If your order appears to be significantly delayed, please contact our customer support team.
We will review the available tracking information and work with the carrier when appropriate.
7. LOST OR MISSING ORDERS
If your order has not arrived within the expected delivery period, please first review your tracking information for the latest carrier update.
If there has been no meaningful tracking update or you believe your package may be lost, contact us at:
Please include:
Your order number
Your full name
Your shipping address
We will review the shipment and, when necessary, contact the shipping carrier or fulfillment partner.
If an order is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
8. PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
Checking around the delivery location, including porches, entrances, side doors, mailrooms, parcel lockers, and other secure areas.
Checking with household members, neighbors, building management, or reception staff who may have accepted the package.
Allowing up to 24–48 hours, as some carriers may mark packages as delivered shortly before the final delivery occurs.
If you are still unable to locate your package after completing these steps, contact us and we will help review the available delivery information.
9. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the shipping address before the order is processed.
However, once an order has entered fulfillment or has been shipped, we may no longer be able to change the address.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you regarding the available options for reshipment or refund.
Additional shipping charges may apply if an order must be reshipped due to an incorrect address provided at checkout.
10. REFUSED OR UNCLAIMED PACKAGES
If a customer refuses delivery or fails to collect a package after reasonable delivery attempts, the shipment may be returned to the sender or otherwise handled according to the carrier's procedures.
If the package is successfully returned to us or our fulfillment partner, we will review the order and advise you of the available refund or reshipment options.
Original shipping costs and any return-to-sender or reshipping costs may be deducted from the refund where applicable.
This section does not affect your rights in cases where an item arrives damaged, defective, or incorrect.
11. INTERNATIONAL ORDERS, CUSTOMS & DUTIES
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are determined by local authorities and are outside Decorauraco's control.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or local fees associated with their order.
Customs processing may occasionally delay delivery.
For information about possible import charges in your country, we recommend contacting your local customs authority.
12. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We carefully inspect and pack orders before shipment, but if your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging if the item was damaged during transit
Once the issue has been reviewed and verified, our team will work with you to provide an appropriate resolution in accordance with our Returns & Refund Policy.
Please do not discard damaged items or their original packaging until our customer support team has reviewed your request.
13. SHIPPING CARRIERS
Decorauraco works with a range of established domestic and international shipping partners.
Depending on your location and fulfillment route, your order may be delivered by carriers such as:
USPS
UPS
FedEx
DHL
or another regional delivery partner.
The final-mile carrier may differ from the carrier initially shown in your tracking history.
If you experience a delivery issue, you are welcome to contact the shipping carrier directly. However, you may also contact Decorauraco Customer Support, and we will assist you with reviewing your order.
14. MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately.
This may occur when products are prepared at different fulfillment locations.
If your order is divided into multiple shipments, receiving one package does not necessarily mean the rest of your order is missing.
Where available, you will receive separate tracking information for each package.
15. BUSINESS DAYS
For the purposes of this Shipping Policy, business days are Monday through Friday and exclude public holidays.
Processing and shipping estimates shown in business days do not include weekends or public holidays unless otherwise stated.
16. CONTACT US
If you have any questions regarding your order, shipment, or tracking information, please contact us:
Email: customerservice@vip-heze.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Decorauraco
Designed with character. Made with intention. Carefully delivered to your home.