FAQ
FREQUENTLY ASKED QUESTIONS
About Our Pieces
Are Decorauraco products original designs?
Our original pieces begin with concepts and creative direction developed for our collection.
From natural forms and proportions to materials, colors, textures and finishing details, each original design is thoughtfully developed according to our own specifications.
You may occasionally find similar-looking pieces elsewhere. Similar appearance does not necessarily mean the same materials, proportions, construction, details or finish.
For authentic pieces from our collection, we recommend purchasing directly from Decorauraco.
What inspires your designs?
Nature is at the heart of many of our collections.
We draw inspiration from botanical forms, organic textures, garden details, familiar animals, weathered finishes and the changing seasons.
Our goal is to create décor that brings warmth, texture and natural character to indoor and outdoor spaces.
Are your pieces handmade?
Many of our designs include hand-finished details, although the exact process varies by product.
Depending on the piece, this may include assembling, painting, distressing, texturing, detailing or finishing by hand.
Subtle variations may naturally occur and can contribute to the individual character of a piece.
Can I use my piece outdoors?
It depends on the individual product.
Some Decorauraco pieces are designed or finished for outdoor or sheltered outdoor use, while others are intended for indoor decorative use only.
Please check the individual product description and specifications before placing an item outdoors.
For pieces suitable for outdoor use, following the care instructions and protecting them from extreme weather can help preserve their appearance.
Will my piece look exactly like the photos?
We make every effort to represent our products accurately.
Natural-looking textures and hand-finished, painted or distressed details may result in subtle variations between individual pieces.
Colors may also appear slightly different depending on lighting, surroundings and screen settings.
Where can I find dimensions and materials?
Dimensions, materials, recommended use and other product-specific information can be found on the individual product page.
We recommend checking these specifications before ordering, particularly when purchasing for a specific planter, shelf, porch, garden area or display space.
Orders & Shipping
How long does order processing take?
Our standard processing time is approximately 3–5 business days.
Your order is prepared, checked and packed before shipment.
Processing time is separate from shipping time.
How long does shipping take?
Estimated shipping time is generally:
7–10 business days after dispatch
Including processing, estimated total delivery time is approximately:
10–15 business days
Delivery times are estimates and may occasionally be affected by carrier delays, customs, weather, holidays or other circumstances outside our reasonable control.
Will my order include tracking?
Yes.
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow some time for the carrier to register and update your tracking information.
What should I do if my package is delayed?
If your tracking has not updated for an unusual amount of time or your package is significantly beyond its estimated delivery window, please contact:
decorauraco@help-contactus.com
Please include your order number.
Returns & Order Issues
What if my item arrives damaged, defective or incorrect?
Please contact:
decorauraco@help-contactus.com
Include your order number, a brief explanation of the issue and clear photographs of the product and packaging where appropriate.
Our team will review your request and help determine the appropriate next step.
Can I return an item?
Eligible products may be returned in accordance with our Returns & Refunds Policy.
Please contact our customer support team before sending an item back so that we can provide the appropriate return instructions.
For complete return eligibility, timeframes and conditions, please review our Returns & Refunds Policy.
How are refunds issued?
Approved refunds are generally returned to the original payment method.
Once a refund has been processed, additional time may be required by your bank or payment provider before the funds appear in your account.
Payments & Support
What payment methods do you accept?
We accept major payment methods available at checkout, including:
PayPal · Visa · Mastercard · American Express · Discover · Apple Pay · Google Pay
Availability may vary depending on your location, device, browser and payment provider.
Is checkout secure?
Payments are processed through supported third-party payment providers using their own security and authorization systems.
For your security, Decorauraco will never ask you to send your full card number, CVV/security code, PayPal password or online banking password by email.
How can I contact Decorauraco?
For product, order, shipping, return or payment questions, please contact:
Decorauraco Customer Support
Email: decorauraco@help-contactus.com
Response Time: We aim to respond within 1 business day.
During weekends, public holidays or unusually busy periods, responses may take a little longer.
Still Have a Question?
Contact us at:
decorauraco@help-contactus.com
From choosing the right piece to finding its place in your home or garden, we're here to help along the way.